Effective Date: September 17, 2025
Website: www.cargovoyant.com
Contact Email: info@cargovoyant.com
At Cargo Voyant, we are committed to providing safe, efficient, and timely shipping services across road freight, air freight, ocean freight, home shipping, and cargo storage solutions. This Shipping Policy outlines our shipping practices, coverage, and commitments.
1. Service Coverage
We provide shipping services to both domestic and international destinations. Coverage areas may vary depending on service type (road, air, or sea freight) and destination country regulations.
2. Shipping Timelines
- Road Freight (Domestic): Estimated delivery within 1–5 business days, depending on distance.
- Air Freight (International & Urgent Cargo): Estimated delivery within 2–7 business days, subject to customs clearance.
- Ocean Freight (Bulk & International Cargo): Estimated delivery within 7–30 business days, depending on route and destination.
- Home Shipping (Door-to-Door): Standard delivery within 1–7 business days, depending on the location.
Note: Delivery timelines are estimates and may be affected by customs processes, weather conditions, or other external factors.
3. Order Processing
- Orders are processed within 24–48 hours of booking confirmation.
- Customers will receive a tracking number once the shipment is dispatched.
- Shipments may require additional processing time during peak seasons or holidays.
4. Shipping Costs
- Shipping rates are calculated based on weight, dimensions, service type, and destination.
- Additional fees may apply for oversized cargo, special handling, or restricted goods.
5. Customs, Duties & Taxes
For international shipments:
- Customers are responsible for all applicable customs duties, import taxes, and clearance fees in the destination country.
- Cargo Voyant is not responsible for delays caused by customs authorities.
6. Restricted & Prohibited Items
Certain items cannot be shipped due to safety, legal, or regulatory restrictions. Examples include:
- Hazardous materials (flammable liquids, explosives, chemicals)
- Illegal goods (counterfeit items, prohibited substances)
- Perishable goods (unless approved under specific arrangements)
A full list of restricted items is available upon request.
7. Tracking & Updates
Customers can track shipments in real-time using the tracking number provided. Updates will also be shared via email notifications.
8. Failed Deliveries
If a delivery attempt fails due to incorrect address details, absence of the recipient, or unpaid duties, additional re-delivery charges may apply.
9. Contact Us
For shipping inquiries, special arrangements, or urgent requests, please contact:
Cargo Voyant
Email: info@cargovoyant.com
Website: www.cargovoyant.com